Join Hitachi Rail Canada as a Service Delivery Analyst in Toronto. This full time role focuses on ensuring efficient engineering service delivery and effective communication with stakeholders.

As the Service Delivery Analyst, you will oversee service performance, manage incident coordination, and streamline CI/CD-related operations to support engineering teams. With a solid emphasis on SLA compliance, you will work closely with various teams to enhance service quality and responsiveness. Excellent problem-solving and communication skills are vital for success in this position.

Key Responsibilities:



• Ensure service delivery aligns with business needs and SLAs • Manage ticket tracking and incident prioritization • Lead communications for incidents and planned changes • Support CI/CD service operations with engineering teams • Facilitate continuous improvement through process enhancements

Requirements: • 3 to 5 years of experience in service delivery • Bachelor’s degree in engineering or Computer Science • Proficiency in incident management tools like ServiceNow • Solid analytical and communication skills • Relevant certifications such as ITIL or PMP

Drive engineering service excellence at Hitachi Rail through effective management and cutting-edge problem-solving. #J-18808-Ljbffr

📌 Service Delivery Analyst At Hitachi Rail Toronto
🏢 Hitachi Automotive Systems Americas
📍 Toronto