Retail/Quick Service Restaurants (QSR) Lead - Eataly Don Mills
Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

SHOP a selection of high-quality Italian, local and homemade products

LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the Director of Store Operations.

Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met

Trains, motivates, mentors and organizes team members

Purchases supplies, beverages and equipment per the direction of the QSR General Manager

Monitors inventory, checks orders and distributes supplies as needed throughout the departmentManages transactions and ensures accurate accounting

Records shift notes and assists with administrative duties such as scheduling when needed

Ensures department complies with all quality, health, safety and sanitation standards

Documents, investigates and resolves guest incidents

Performs other duties as required or assigned

High school graduate or equivalent; post-secondary degree preferred

2+ years of lead or supervisory experience in food service

Math skills and ability to handle money accurately

Strong knowledge of steps of service





Excellent communication and problem-solving skills

Knowledge of coffee and coffee production

Knowledge of Italian cuisine and beverage preferred

Job Requirements

Availability to work onsite with a versatile schedule often including evenings, weekends and holidays

Ability to lift up to 50 pounds

Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Compensation

Compensation for this role starts at CAD $20.00 hourly, plus tips

This position has been posted to fill a current vacancy

Paid Time Off

RRSP

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

and more!

Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability). Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds. Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation.Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

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📌 Retail/Quick Service Restaurants (QSR) Lead - Eataly Don Mills (Ontario)
🏢 Eatal
📍 Ontario