Oversee incident management as a P2 and P3 Incident Coordinator. Ensure swift resolution and effective communication in high-pressure IT settings to minimize service disruption.In this critical role, you will coordinate responses to production incidents, guiding teams from across IT infrastructure and applications. Supporting Major Incident Officers, you'll engage effectively with stakeholders through transparent communications. Identifying weaknesses in current processes to drive improvements will be key to your success.Key Responsibilities:
Coordinate resolution for production incidents (P2/P3)
Send timely communications to key stakeholders
Support Major Incident Officers during incidents
Evaluate and recommend incident management improvements
Ensure adherence to global incident management processesRequirements:
2–5 years of experience in Incident Management
Strong ability to communicate effectively
Experience working in a large-scale IT environment
Knowledge of ITSM tools, particularly ServiceNow
Exceptional organizational and multitasking skillsBring your incident coordination skills to streamline processes and enhance service delivery in a energetic IT landscape.#J-18808-Ljbffr

📌 Andincident Management Lead Toronto
🏢 Scotiabank
📍 Toronto