Whistler Reception Services (WRS) operates multiple full-service front desks for privately owned and rental accommodation properties throughout Whistler. We are seeking a motivated, detail-oriented, and experienced Frontline Operations Supervisor to join our team.
This is an excellent opportunity for someone who enjoys working in a dynamic environment and wants to play a key role in a well-established local company.
Position Summary This position supervises daily front desk and concierge operations across multiple accommodation properties, ensuring consistent guest and owner service standards. The role supports complex, high-volume guest services operations while also assisting with administrative and clerical accounting functions under the direction of management.
The successful candidate will bring solid hospitality operations experience, excellent problem-solving skills, and the ability to coordinate multiple systems, properties, and service channels in a fast-paced tourism environment.
Key Responsibilities Front Desk & Concierge Supervision Supervise daily front desk and concierge operations across guest and owner service functions
Coordinate staff schedules and shift coverage in collaboration with management
Provide operational direction, coaching, and support to front-line staff
Train staff on guest service standards, reservation systems, and operational procedures
Monitor staff performance and ensure adherence to company service expectations
Support onboarding and training of new employees
Work front desk and guest service shifts as operationally required




Guest Services & Multi-Property Coordination Respond to guest enquiries and resolve escalated service issues using established procedures
Coordinate guest bookings and activity arrangements with external service providers
Maintain and update operational reference materials and guest service resources
Monitor communication channels, including front desk and concierge inboxes, ensuring timely responses
Support the smooth operation of reservation, key management, and front desk systems across multiple properties
Coordinate maintenance or system issues and escalated operational concerns to management as required
Support consistent service delivery across multiple properties and stakeholder groups
Operational Reporting & Administration Prepare routine operational summaries and shift reports for management review
Maintain accurate records of guest service activities, communications, and operational issues
Compile and organize operational data for internal tracking and reporting purposes
Document service issues and resolution outcomes to support operational continuity
Assist with preparation of full-cycle owner statements for small HOA properties under management direction
Support bank and account reconciliations, owner invoicing, payment preparation, accounts payable, and financial reporting
Reconcile front desk transactions, guest payments, and commission records




Maintain accurate records of operational financial transactions
Assist bookkeeping staff with transaction tracking and reconciliation processes
Verify accuracy of transactional postings and report discrepancies as required
Prepare spreadsheets and administrative summaries for internal reporting purposes
What We’re Looking For Positive attitude and strong work ethic
Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Ability to prioritize workload and meet deadlines
Strong analytical and problem-solving abilities
Ability to work independently and collaboratively within a team
Professional customer service skills and experience
Advanced knowledge of Microsoft Excel and Microsoft Office
Experience with Sage, QuickBooks, or similar accounting software
Understanding of hotel PMS systems and OTA platforms such as Airbnb and VRBO
Experience & Qualifications 3+ years of experience in a senior front-line or supervisory role within hospitality, tourism, or accommodation services
5+ years of customer service experience in a high-volume environment
Demonstrated experience working with reservation systems and multi-property operations
Strong proficiency in Microsoft Excel and Microsoft Office applications
Experience with accounting or property management systems considered an asset
Proven ability to supervise staff and maintain service standards across multiple service points
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Operations Supervisor (British Columbia)
🏢 Whistler Reception Services
📍 British Columbia