Archer Production Support Specialist - Windows, IIS, SQL, Ansible, Dynatrace
Toronto, ON - Hybrid (4 Days WFO)

Role Descriptions:
Position Summary
We are seeking an experienced Archer Production Support Specialist to provide comprehensive technical support for our Archer application in a production environment. This role combines hands‑on application expertise with infrastructure management to ensure optimal system performance and rapid issue resolution.

Key Responsibilities
Application Support

Monitor and maintain Archer application health; troubleshoot and resolve production issues with minimal downtime

Deployment Management

Execute production deployments during off‑business hours; coordinate with development teams on release schedules

Infrastructure Management

Support Windows Server environments and manage IIS configurations to ensure system stability

Database Administration

Optimize and maintain SQL databases; perform routine maintenance and performance tuning

Incident & Change Management

Follow ITIL best practices for incident response and change control; manage service tickets through resolution

Monitoring & Alerting





Utilize Dynatrace, Slack, Watchdog, and Stone Branch tools to proactively identify and respond to issues

Automation

Develop and maintain automation scripts using Shell scripting and Python to streamline operational tasks

Documentation

Maintain confluence documentation for procedures, runbooks, and system configurations

Required Qualifications

Proven experience in production application support

Solid Archer application knowledge (development, deployment, and issue resolution)

Windows Server and IIS administration experience

SQL database knowledge and experience

Familiarity with monitoring tools (Dynatrace, Slack, Watchdog, Stone Branch)

Scripting experience (Shell and Python)

Working knowledge of ITIL processes (Incident and Change Management)

Experience with Ansible, Helios, and Confluence tools

Work Schedule & Availability

Office‑based: 4 days per week on‑site

On‑call Support: Available for production deployments and urgent issues outside standard business hours

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📌 Archer Production Support Specialist - Windows, IIS, SQL, Ansible, Dynatrace (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario