Join Sandvik Mining as a Customer Services Manager specializing in Parts & Services located in Lively, ON. Enhance service performance while leading a dedicated team in delivering an outstanding customer experience.

You will be instrumental in overseeing parts supply operations in Canada. This role involves managing the Customer Support Centre, handling escalations, and ensuring efficient order fulfilment across multiple functions. Your leadership will foster a culture focused on customer satisfaction and continuous growth.

Key Responsibilities:
• Drive service performance and responsiveness initiatives
• Lead recruitment and employee development strategies
• Owner of national open order performance
• Escalate critical customer orders promptly
• Ensure productive cross-functional communications

Requirements:
• 5+ years in customer service leadership
• Knowledge of parts support and logistics
• Skilled in CRM and ERP systems
• Proven continuous improvement mindset
• Preferred degree in business or engineering

Make a significant impact at Sandvik Mining by enhancing customer satisfaction and operational excellence in Lively.
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📌 Parts and Services Customer Manager Role (Ontario)
🏢 Sandvik
📍 Ontario