Enhance telehealth services as a Clinical Nurse Shift Leader at HealthLinkBC. Lead call center activities, ensuring quality care and client satisfaction in your supervisory role.

Reporting to the Team Manager, this position oversees day-to-day operations of call center activities. You will supervise Telenurses to ensure safe, ethical telehealth care and resolve client escalations. Your role blends leadership and nursing expertise in a quick-paced telehealth environment.

Key Responsibilities:
• Coordinate daily call center activities and work assignments
• Monitor call flow and adjust staffing levels appropriately
• Provide guidance and training to Telenurses on protocols
• Handle escalated client service issues and documentation
• Participate in meetings and committee work as required

Requirements:
• Graduation from an accredited nursing program
• Current RN registration with BCCNP
• Minimum five years of nursing experience
• Supervisory certificate required
• Familiarity with telehealth and contact centers an asset

Lead with your nursing expertise and strengthen telehealth service delivery at HealthLinkBC.
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📌 Clinical Nurse Shift Leader at HealthLinkBC (British Columbia)
🏢 Provincial Health Services Authority
📍 British Columbia