Become a pivotal part of AfterSell by Rokt as a Customer Service Associate, driving customer engagement through advanced support solutions. Handle inquiries via live chat and email efficiently.Your role will focus on ensuring client satisfaction by resolving issues and providing insightful guidance on our app's usage. Collaborate with the Support Team to enhance processes, promoting a robust customer-centric culture.Key Responsibilities:
Manage and respond to support tickets in Intercom
Educate clients on best practices for app usage
Troubleshoot and resolve customer issues effectively
Gather valuable feedback to improve service quality
Lead projects to enhance documentation and reportingRequirements:
Background in customer support or service-oriented roles
Robust technical troubleshooting skills
Effective communicator with an ability to simplify complexity
High integrity and teamwork spirit
Passion for delivering exceptional customer experiencesBring your expertise to Rokt and contribute to an creative, inclusive workplace focused on growth.#J-18808-Ljbffr

📌 Customer Service Associate At Aftersell By Rokt Calgary
🏢 Rokt
📍 Calgary