Transform telecom service delivery as a Wireline Services Analyst with the Government of Alberta, in a flexible remote role. Your expertise in VoIP and Unified Communications will drive meaningful improvements.

This permanent, full time position plays a vital role in the Technology Support and Operations Division. You will support VoIP, Microsoft Teams Phone, and other telecom systems while ensuring issue resolution and client satisfaction. Your contributions will significantly impact service modernization and efficiency across the province.

Key Responsibilities:
Manage MACD provisioning for telecom services
Coordinate urgent client and vendor support requests
Perform troubleshooting and escalate issues as needed
Develop training materials and maintain documentation
Collaborate on telecom project initiatives and enhancements

Requirements:
Two-year diploma in Computer Sciences, IT, or similar
Experience in telecom systems and related applications
Knowledge of VoIP technologies and ticketing systems
Solid documentation and knowledge management abilities
Commitment to continuous career development

Leverage your skills to enhance telecom operations benefiting Alberta's citizens.
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📌 Government Of Alberta Wireline Services Analyst Edmonton (Canada)
🏢 Government of Alberta
📍 Canada