Enhance customer satisfaction at Toyota Financial Services as a Bilingual Senior Customer Accounts Specialist. This position involves managing delinquent accounts while promoting a positive customer experience in a hybrid mode.

Located in Markham, Ontario, this full-time permanent role focuses on minimizing delinquencies through effective communication and relationship management. Utilize your negotiation skills to navigate complex customer situations and ensure timely payment resolutions. Join a committed team striving for innovation and best-in-class customer experiences.

Key Responsibilities:
• Resolve high-risk accounts including fraud and repossession cases
• Conduct negotiations for payment arrangements with customers




• Maintain accurate records of collection activities
• Analyze account details and recommend solutions
• Collaborate with other teams to handle sensitive cases

Requirements:
• Bilingual proficiency in English and French preferred
• 3+ years of relevant experience in finance
• Strong organizational and multi-tasking skills
• Ability to work independently and as part of a team
• Proficient in CRM systems and Microsoft Office

Join Toyota Financial Services and leverage your bilingual abilities to strengthen customer relations.
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📌 Bilingual Senior Customer Specialist Location: Markham (Ontario)
🏢 TCR Toyota Credit Canada, Inc.
📍 Ontario