Lead operational excellence in field-service as the Technical Support and Dispatch Manager. Harness your expertise to optimize service levels and manage teams effectively.

You will be responsible for the entire field-service value stream, overseeing Technical Support and Scheduling. Your strategic insights will identify bottlenecks, driving corrective actions to meet service commitments. With a focus on continuous improvement and team performance, you will ensure operational success in this pivotal role.

Key Responsibilities:
• Manage and coach the dispatch and technical support teams
• Own and improve dispatch processes for efficiency
• Analyze delays and suggest actionable improvements
• Oversee resolution of exceptional cases




• Maintain a prioritized list of improvement initiatives

Requirements:
• Leadership experience in dispatch or operations
• Proven ability to manage team performance
• Robust analytical skills for operational data
• Familiarity with dispatch optimization tools
• Experience in standardizing processes and workflows

Utilize your leadership skills and analytical mindset to enhance field-service operations as our Technical Support and Dispatch Manager.
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📌 Technical Support and Dispatch Manager Role (Ontario)
🏢 Magnus HRS
📍 Ontario