Lead after-sales service efficiency with Toromont Cat as a Product Support Manager in Sault Ste Marie, ON. Focus on team development, operational support, and quality service delivery.

As a full time Product Support Manager, you will oversee our division's service activities to ensure profitability and quality outcomes. You will be responsible for managing technician scheduling, ensuring compliance with standards, and coordinating technical training programs. Your expertise will contribute to continuous improvement initiatives that align with our business goals.

Key Responsibilities:
• Ensure compliance with CSAs and manage warranty claims
• Provide operational support to service technicians
• Plan and execute technical training programs




• Produce and maintain operational performance reports
• Analyze operational data to identify improvement areas

Requirements:
• Bachelor’s degree in Business Administration or Engineering
• 5–8 years of leadership experience in product support
• Exceptional communication skills, both written and verbal
• Strong proficiency in Microsoft Office tools
• Proven track record in operational decision-making

Maximize team performance and enhance customer satisfaction as a Product Support Manager at Toromont Cat.
#J-18808-Ljbffr

📌 Product Support Manager at Toromont Cat (Ontario)
🏢 Toromont CAT
📍 Ontario