About The Opportunity
LRO Staffing is partnering with a well-established national membership-based organization to recruit a Bilingual Director, Member Experience & Engagement for a full-time, permanent opportunity in Ottawa. This is a senior leadership role offering an exciting opportunity for an experienced communications, membership, engagement, events, or stakeholder relations professional to make a meaningful impact within a respected national organization. Reporting to the Chief Operating Officer, the successful candidate will provide strategic and operational leadership across member experience, engagement, communications, events, sponsorships, and stakeholder relationships. The Director will lead a team of 4-5 staff and play a key role in strengthening the organization's overall membership value proposition.

Provide strategic leadership and oversight of the membership lifecycle, including recruitment, onboarding, renewal, engagement, and retention

Develop and monitor member engagement, satisfaction, participation, and service performance indicators

Advise senior leadership on member engagement, communications, stakeholder relationships, sponsorships, and emerging opportunities

Lead the development and implementation of strategic communications plans, ensuring consistent messaging across channels and alignment with organizational priorities

Oversee the planning and delivery of member-facing events and programming, including signature, virtual, hybrid, and in-person events

Ensure events and engagement initiatives strengthen member value and support relationship-building

Lead the ongoing development and communication of the organization's value proposition

Identify opportunities to modernize member engagement, communications, and service delivery through emerging technologies, digital tools, and process improvements

Lead the identification, development, and securing of sponsorship opportunities

Support executive-led partnerships through planning, coordination, follow-up, and relationship management





Develop and maintain strong relationships with members, sponsors, partners, stakeholders, consultants, and service providers

Establish and oversee service standards for member inquiries, registrations, renewals, and other member services

Collaborate across the organization to strengthen membership workflows and the effective use of member data and systems

Lead, mentor, and develop a team of 4-5 staff responsible for member services, events, communications, sponsorships, and engagement

Set clear goals and priorities, manage performance, provide coaching, and support professional development

Coordinate staff, volunteers, partners, and temporary workers during major events and engagement activities

Support hiring and performance management activities in accordance with organizational policies

Manage multiple priorities and initiatives in a fast-paced environment where priorities may shift

Travel nationally approximately 3-4 times per year, as required

About You

Post-secondary degree or diploma in Communications, Public Relations, Event Management, Business Administration, Marketing, Stakeholder Engagement, or a related discipline, or an equivalent combination of education and experience

Minimum 5 years of progressively responsible experience in member experience, stakeholder engagement, strategic communications, event management, sponsorships, or a related field, including senior management or director-level experience

Experience within a not-for-profit, association, membership-based, public sector, or similarly complex stakeholder environment

Demonstrated experience developing and executing strategic communications plans





Strong experience leading complex events and engagement initiatives involving high-profile participants

Demonstrated experience leading, mentoring, and developing staff

Experience advising or supporting senior leaders and working with high-profile stakeholders

Strong strategic thinking and the ability to translate organizational strategy into actionable initiatives

Exceptional interpersonal and relationship-building skills

Strong judgment, discretion, problem-solving, and decision-making abilities

Experience developing or improving member, client, or stakeholder experience strategies is an asset

Experience managing external consultants, contractors, vendors, and service providers is an asset

Experience managing budgets and resources is an asset

Experience identifying and securing sponsorship opportunities is an asset

Bilingualism in English and French, both written and verbal, is mandatory

Proficiency with Microsoft 365 and digital communications, event management, and virtual platforms such as Zoom, Teams, and Pheedloop

Experience with CRM systems, particularly Dynamics 365, is an asset

Adaptable and comfortable managing multiple concurrent priorities and changing operational demands

About the Job

Location: Ottawa, ON

Work Arrangement: Hybrid - minimum 3 days per week in office, with flexibility for work from home based on operational needs

Hours: 37.5 hours per week, Monday to Friday. Occasional evening and weekend availability required during major events

Salary: $100,000 to $140,000 annually

Benefits: Comprehensive total compensation package following successful completion of a 180-working-day probationary period, including Sun Life healthcare and drug coverage, 6% employer pension contributions, three weeks' vacation, 15 sick days, five paid family responsibility days, career development opportunities, and a peer recognition program with gift card rewards

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📌 Bilingual Director, Member Experience & Engagement - Permanent - 19363 (Quebec City)
🏢 LRO Staffing
📍 Quebec City