Become the technical front line for Third Octet as a Remote IT Support Analyst. Provide essential support for managed services, cloud solutions, and internal initiatives across the GTA.

This position requires a strong focus on user support and problem-solving as you assist internal teams and clients. You'll tackle technical support incidents and manage crucial infrastructure systems like Shared Messaging and Private Cloud. A commitment to excellent customer service is vital in this role to guide users through their technical challenges.

Key Responsibilities:
• Provide direct support via calls and emails
• Troubleshoot complex technical incidents
• Manage internal and managed infrastructure elements




• Maintain internal documentation and governance compliance
• Rotate with team members for after-hours support

Requirements:
• Solid passion for technology and a desire to learn
• Understanding of Microsoft 365 and networking basics
• Ability to troubleshoot application issues effectively
• Exceptional communication skills
• Self-motivated and able to multi-task in a dynamic environment

Embrace the challenges of technology support while contributing to Third Octet's success and customer satisfaction.
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📌 Remote IT Support Analyst at Third Octet (New Brunswick)
🏢 Third Octet
📍 New Brunswick