Join Sandvik Mining as a Customer Services Manager, responsible for Parts and Services in Lively, ON. Lead customer experience initiatives and manage a dedicated support team to ensure service excellence.

This vital role focuses on overseeing customer support operations while enhancing the overall experience for mining customers. You will drive service performance, lead continuous improvement projects, and manage staffing and team development effectively. Critical to success is your ability to resolve escalations and prioritize customer needs.

Key Responsibilities:
• Oversee parts supply and service operations in Canada
• Lead initiatives to improve order accuracy and delivery
• Manage customer service KPIs and performance metrics




• Serve as a senior escalation point for critical issues
• Foster a culture of customer focus across teams

Requirements:
• At least 5 years of leadership in service and support
• Experience in coaching and developing customer service teams
• Familiarity with logistics and supply chain operations
• Proficient in CRM, ERP systems, and data analysis
• Relevant post-secondary education preferred

Utilize your expertise in customer service and operational leadership to excel with Sandvik Mining in Lively!
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📌 Parts and Services Customer Services Manager (Ontario)
🏢 Sandvik Group
📍 Ontario