Shape unforgettable experiences as an Assistant Guest Service Manager at Germain Hotels. Elevate service quality and ensure every guest feels valued and comfortable.

In this essential position, your organizational prowess will directly influence guest satisfaction levels. You will oversee front of house activities while collaborating on special requests and resolving any complaints. Assess guest satisfaction regularly and implement strategies to maximize room rental revenues.

Key Responsibilities:
• Collaborate with front desk, reservations, and night audit teams
• Inspire and motivate staff through training initiatives
• Measure guest satisfaction to refine service approaches
• Implement strategies to optimize room rental revenues
• Enforce safety procedures for guests and staff

Requirements:
• Relevant diploma in Hotel Management or experience
• Management experience ranging from 1 to 3 years
• Ability to empathize with guests and resolve issues swiftly
• Capacity to manage difficult situations with grace
• Familiarity with Office Suite and OPERA PMS valued

Enhance guests' experiences through effective management and service excellence at Germain Hotels.
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📌 Guest Service Manager Assistant Role (Quebec City)
🏢 Germain Hotels group
📍 Quebec City