Lead the Information Technology Service Desk for the City of Kawartha Lakes in Lindsay, ON. This role focuses on operational leadership, incident management, and team development in a hybrid work environment.

As a Supervisor of IT Service Desk, you will ensure the efficient delivery of technical support across all service channels. Your experience in IT Service Management will guide a team dedicated to providing exceptional customer service while adhering to established service levels. You'll play an integral part in decision-making processes, workflow management, and budget monitoring, contributing to the overall success of the IT department.

Key Responsibilities:
• Oversee daily IT Service Desk operations and incident response
• Monitor and manage Service Desk workflows and escalation processes




• Provide guidance and support to Service Desk staff
• Analyze service quality and identify improvement opportunities
• Administer the mobile device program for compliance and security

Requirements:
• Degree in Computer Science or related field
• Minimum five years in IT Service Desk or support
• ITIL Foundation certification preferred
• Robust knowledge of ITSM principles and practices
• Valid Ontario Class “G” Driver’s Licence required

Utilize your leadership, ITSM expertise, and technical skills to enhance the quality of IT services in Kawartha Lakes.
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📌 IT Service Desk Supervisor in Lindsay (Ontario)
🏢 City of Kawartha Lake
📍 Ontario