About MetCap Living
MetCap Living Management Inc. is one of Canada's largest private third-party property management companies, managing a diverse portfolio of residential apartment communities across the country. Our commitment to operational excellence, exceptional resident service, and employee development has made us a trusted leader in residential property management.

About MetCap Living
MetCap Living Management Inc. is one of Canada's largest private third-party property management companies, managing a diverse portfolio of residential apartment communities across the country. Our commitment to operational excellence, exceptional resident service, and employee development has made us a trusted leader in residential property management.

We are currently seeking an experienced and motivated Licensed Property Manager to oversee residential communities located throughout Burnaby and Vancouver, British Columbia . This position is ideal for a results-oriented leader who is passionate about delivering exceptional resident experiences while driving operational and financial performance.

Position Summary
The Property Manager is responsible for the overall management and performance of an assigned portfolio of residential apartment communities. This includes overseeing property operations, leasing, resident satisfaction, financial performance, maintenance coordination, health and safety, and employee leadership.

The successful candidate will possess strong leadership abilities, excellent customer service skills, sound financial acumen, and a thorough understanding of British Columbia's Residential Tenancy Act and regulatory requirements.

A valid British Columbia Rental Property Management Representative Licence issued by the BC Financial Services Authority (BCFSA) is required.

Key Responsibilities
Property Operations
Oversee the daily operations of assigned residential apartment communities throughout Burnaby and Vancouver
Ensure properties are maintained to MetCap Living's operational, safety, and appearance standards
Conduct regular property inspections and identify operational improvements
Coordinate preventative maintenance programs and capital improvement projects
Ensure building systems and common areas are properly maintained

Resident Experience
Deliver exceptional customer service and foster positive resident relationships
Respond promptly and professionally to resident inquiries and concerns
Resolve resident complaints through effective problem-solving and conflict resolution




Promote resident retention through proactive communication and service excellence
Maintain high resident satisfaction standards

Leasing & Occupancy
Achieve occupancy and revenue objectives
Oversee leasing activities including marketing, property tours, applicant screening, lease execution, and move-in coordination
Ensure leasing practices comply with applicable legislation and company policies
Monitor market conditions and recommend rental pricing strategies
Drive resident retention initiatives and lease renewals

Financial Management
Prepare and manage annual operating budgets
Monitor monthly financial performance and operating expenses
Review income statements and variance reports
Approve invoices and control expenditures
Maximize Net Operating Income (NOI) through effective cost management
Monitor rent collections and minimize arrears

Leadership & Team Management
Lead, coach and develop Resident Managers, Building Managers, Leasing Consultants and Maintenance staff
Conduct recruitment, onboarding, training and performance management
Foster a culture of accountability, teamwork and continuous improvement
Ensure employees comply with company policies and procedures
Support employee engagement and professional development initiatives

Maintenance & Vendor Management
Coordinate maintenance activities and service requests
Source, negotiate and manage vendor contracts
Ensure contractors comply with safety requirements and company expectations
Monitor quality of work and service delivery
Participate in annual capital planning

Health & Safety
Promote a safe working environment for employees, contractors and residents
Conduct regular health and safety inspections
Ensure compliance with WorkSafeBC requirements
Participate in incident investigations and implement corrective actions
Maintain emergency preparedness plans and building safety procedures

Legislative Compliance
Ensure compliance with all applicable legislation including:

Residential Tenancy Act (British Columbia)
Real Estate Services Act
BC Financial Services Authority (BCFSA) licensing requirements




Human Rights Code
Personal Information Protection Act (PIPA)
WorkSafeBC Occupational Health & Safety Regulations
Municipal bylaws and applicable fire and building codes

Qualifications
Required
Valid BC Rental Property Management Representative Licence (BCFSA)
Minimum 3-5 years of residential property management experience
Experience managing multi-unit residential apartment communities
Strong knowledge of the Residential Tenancy Act (British Columbia)
Experience preparing and managing operating budgets
Proven leadership and employee development experience
Robust communication, organizational and problem-solving skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Valid Class 5 Driver's Licence with access to a reliable vehicle

Preferred
Experience managing multiple residential communities
CPM®, ARM®, or RPA designation considered an asset
Experience with Yardi, Building Stack, MRI, or similar property management software
Knowledge of capital planning and project management

Core Competencies
Leadership
Resident Focus
Accountability
Financial Acumen
Communication
Conflict Resolution
Problem Solving
Time Management
Decision Making
Relationship Building
Attention to Detail
Business Ethics

Key Performance Indicators (KPIs)
Success in this role will be measured through:

Occupancy and vacancy performance
Resident retention and satisfaction
Rent collection and arrears management
Budget performance
Net Operating Income (NOI)
Leasing conversion rates
Maintenance response times
Health & Safety compliance
Employee engagement and development
Regulatory compliance

Why Join MetCap Living?
At MetCap Living, our people are our greatest asset. We offer a collaborative and supportive work environment where employees are empowered to make meaningful contributions while growing their careers.

We offer:

Competitive compensation
Comprehensive health and dental benefits
Employee Assistance Program
Paid vacation
Career development opportunities
Career advancement within one of Canada's leading residential property management companies
A collaborative and inclusive workplace culture

MetCap Living Management Inc. is committed to creating an inclusive workplace and welcomes applications from all qualified candidates. Accommodation is available upon request throughout the recruitment process in accordance with applicable legislation.

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📌 Property Manager (Licensed) (British Columbia)
🏢 MetCap Living
📍 British Columbia