Join OpenText as a Senior Technical Support Specialist, where you’ll impact global organizations by delivering exceptional support for OpenText Operations Service Management solutions. This role emphasizes customer success and technical excellence.In this senior position, you will address complex technical challenges across diverse environments and ensure reliable operation of IT services. Engage with product teams for continuous improvement while mentoring fellow specialists. Your contributions will foster lasting customer relationships and drive operational success across enterprise settings.Key Responsibilities:
Provide expert support for OpenText OSM services
Troubleshoot and resolve complex system issues




Act as a key point of contact for critical incidents
Collaborate with engineering for product enhancement
Create content to enhance knowledge sharing and processesRequirements:
5+ years in technical support for enterprise software
Robust analytical and diagnostic skills
In-depth knowledge of Linux and enterprise technologies
Experience with cloud environments and scripting
Excellent communication and teamwork abilitiesHelp shape the future of information management through your expertise at OpenText.#J-18808-Ljbffr

📌 Technical Support Specialist Senior Position Richmond Hill
🏢 opentext
📍 Richmond Hill