About Avenir Energy Ltd.
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success.

Job Summary
We are looking for a detail-oriented and analytical Billing Analyst to join our Billing & Payments team on a temporary basis.

In this role, you will support billing operations, payment processing, reconciliations, and process improvement initiatives across the Order-to-Cash function. Working closely with branches, customers, Accounting, and internal stakeholders, you will help ensure transactions are processed accurately, issues are resolved efficiently, and business processes continue to evolve through automation, reporting, and continuous improvement.

The successful candidate will bring strong analytical, communication, and problem-solving skills, along with the adaptability to thrive in a dynamic and evolving environment. As an Avenir team member, you’ll enjoy:

Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare

Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future

Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge

Incentive Programs: Annual performance-based rewards for both individual and company achievements

Key Responsibilities

Support accurate and timely customer billing activities across multiple billing channels

Manage accounts with unique billing requirements,



portal submission processes, and supporting documentation

Investigate and resolve billing issues impacting invoice delivery, payment, or account accuracy

Respond to customer, branch, and internal stakeholder inquiries related to billing activities

Support dispute resolution and customer account maintenance activities

Payment Processing & Cash Application

Process daily customer payment files and ensure timely posting of transactions within the ERP system

Apply customer payments and complete manual allocations as required

Investigate unapplied, misapplied, and exception payments and coordinate resolution

Support payment-related inquiries from customers, branches, Accounting, and Finance

Assist with cheque processing, deposits, and payment administration activities

Process Improvement & Systems Support

Identify opportunities to streamline, standardize, and automate billing and payment processes

Utilize reporting and performance metrics to identify process gaps and improvement opportunities

Support the development and enhancement of reporting tools, dashboards, and KPI measurement

Participate in system enhancements, testing activities, and process improvement initiatives

Maintain process documentation and support continuous improvement across Billing & Payments

Financial Controls & Team Support

Support Accounting and Finance with reconciliations, transaction research, and issue resolution

Investigate billing and payment discrepancies and provide supporting documentation as required





Support month-end activities, audit requests, and financial control processes

Cross-train across Billing & Payments functions to provide operational coverage and flexibility

Support departmental priorities and special projects as business needs evolve

Qualifications

Experience in billing, payments, accounts receivable, finance operations, or a related field

Strong analytical and problem-solving skills with a high level of accuracy and attention to detail

Experience working with ERP systems, billing platforms, customer account data, or payment transactions

Robust Microsoft Excel skills; experience with Power BI or other reporting tools is considered an asset

Excellent verbal and written communication skills with the ability to build strong working relationships across departments

Adaptable and comfortable working in an environment with evolving priorities, processes, and systems

Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Continuous improvement mindset with a willingness to identify inefficiencies and recommend better ways of working

Experience supporting reconciliations, exception management, or financial controls is considered an asset

This is an in office role at our Calgary, AB, office. Monday to Friday, 8:00am to 5:00pm, with some additional hours required as needed.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You

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📌 Billing and Payments Analyst (Alberta)
🏢 Avenir Energy
📍 Alberta