Join Aquatera as the Customer Service Leader, managing billing and collections for essential water utility services. Drive team performance while ensuring exceptional service and operational excellence.

As the Account Services Manager at Aquatera, you will be responsible for overseeing the customer service department's functions, including billing and collections for water, wastewater, and solid waste services. Lead a team in providing top-notch service, ensuring that operations comply with safety regulations, and implement continuous improvement initiatives.

Key Responsibilities:
• Foster a high-performing team setting focused on service
• Manage billing, payment, and collections processes effectively
• Conduct performance management and conflict resolution for staff




• Ensure compliance with health and safety policies
• Implement best practices in customer metering and billing

Requirements:
• Bachelor’s degree or Diploma in Management
• 3-5 years in a management role
• Proficiency in Microsoft Office and utility billing systems
• Strong analytical and problem-solving skills
• Experience with water meter technologies

Your leadership and commitment to high-quality service will make a difference at Aquatera, contributing to community wellbeing.
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📌 Customer Service Leadership Role Aquatera (Alberta)
🏢 Aquatera Utilities
📍 Alberta