Position: Customer Program Manager
Location: Kanata, Ontario
Industry: Electronics repair and engineering solutions
Compensation: $92,000 - $110,000
About Renaissance We are a leader in telecommunications, electronics and harsh environment repair, engineering, logistics and support solutions. By understanding our telecom customers’ network from another perspective, we reinvent, transform and enable their networks - to keep millions of people connected and much more!
We offer competitive compensation package, challenging work, flexible work environment, supportive colleagues that work hard and have fun together, and opportunities to advance your career and learn from industry experts.
For additional information on Renaissance, please visit our website at www.renrns.com
Overall Requirements Renaissance Repair and Supply is passively seeking a motivated, self-starting Customer Program Manager to effectively manage the existing customer base and develop new business. Reporting to the VP of Sales Operations & Quality, you will act as the “Voice of the Customer”, effectively translating and communicating customer requirements to internal teams (Planning, Operations, Engineering and Procurement) to maintain KPI’s such as OTD, TAT, RMA and Scrap and ensure the best service possible to our customers.
Responsibilities will include Develop a comprehensive knowledge of all parts of the business, our value proposition and products and services we provide.
Develop a strong understanding of our customer’s goals and needs in order to recommend new product and service offerings and expand existing customer accounts
Communicate and coordinate with internal teams (operations, engineering, purchasing, planning to meet customer’s requests and resolve issues to ensure customer satisfaction. Share client requirements and expectations to internal teams
Develop strong and trusted relationships with customers by communicating regularly with clients to answer questions or resolve issues.




Create strategies and implement tactical plans to increase account penetration
Strong negotiating skills that overcome customer obstacles and objections
Set out the account capture strategy, implementing the necessary tactical activities (RFP/Q and QBR’s) to meet company sales and revenue targets
Work closely with Renaissance Business Development function to understand industry trends and their impacts
Provide Management with regular updates and define on-going strategies to work within the customer base
Education & Experience 5+ years of account/customer program management experience with products and services in telecommunications, electronics manufacturing environment or defense
Additional Qualifications Track record of responding to client needs with compelling proposals which deliver business value in a market-competitive manner
The confidence and experience needed to build lasting relationships and influence senior colleagues and clients
Good interpersonal skills for effective communication at all levels externally and internally
Proven track record of moving quickly and delivering results in an entrepreneurial workplace
Energy and commitment to solve last minute issues or customer demands.
Experience putting together quotes and pricing
Experience providing forecasting, revenue and margin projections
Proficiency with Excel, analytics and ability to tell a story using data and influence business decisions
Experience using ERP & CRMS systems
Health and safety conscious
Autonomous self-starter
Renaissance Repair and Supply values the diversity of our workforce. We are committed to providing access & chance to individuals with disabilities. We will provide reasonable accommodation throughout the recruitment and employment process. Should you require an accommodation, please contact us at [email protected].
This position may require exposure to confidential information. All applicants must meet the eligibility requirements of the Controlled Goods Directorate (CGD).
We thank you for your interest in Renaissance Repair and Supply. Please note that only those candidates selected for an interview will be contacted.

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