Overview

Languages

English

Education
College/CEGEP
or equivalent experience

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
Hospitality industry
Hotel, motel, resort

Responsibilities

Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service




Administrative and office activities
Prepare and submit reports
Light cleaning duties

Experience and specialization

Computer and technology knowledge
Multi-line switchboard
Word processing software
Database software
Central reservation system (CRS)
Spreadsheet
Internet
Opera

Area of work experience
Sales and marketing promotions

Additional information

Security and safety
Criminal record check

Transportation/travel information
Own transportation
Public transportation is available

Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability
Client focus
Dependability
Effective interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness

Benefits

Health benefits
Health care plan

Financial benefits
Group insurance perks
Life insurance

Other advantages
Free parking available
Learning/training paid by employer

📌 Front Desk Agent Lethbridge (Canada)
🏢 Manji Hospitality
📍 Canada