Take charge as the Credit and Customer Engagement Lead at Fairstone Bank in Montreal. Oversee credit approvals and enhance team performance through strategic leadership.

Fairstone Bank is looking for an experienced Credit and Customer Engagement Lead who excels in overseeing credit underwriting and service operations. This full-time position involves supporting staff, managing escalated calls, and ensuring compliance with credit policies. Your leadership will guide the team, ensuring effective service delivery and operational excellence.

Key Responsibilities:
• Manage incoming customer and merchant calls effectively
• Provide guidance on credit policies and procedures
• Support staff training and coaching initiatives




• Monitor queues to meet service levels and resolve issues
• Document decisions with clear rationale for credit cases

Requirements:
• Minimum 2 years’ experience as a Senior Representative or Team Leader
• Strong credit knowledge and customer service expertise
• Excellent communication skills in both English and French
• Solid analytical and multitasking abilities
• Flexibility to work assigned shifts in a dynamic environment

Drive team success and customer satisfaction through effective leadership in credit engagement at Fairstone Bank.
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📌 Fairstone Credit and Customer Lead (Quebec City)
🏢 Fairstone Financial
📍 Quebec City