Gateway Pet Memorial seeks a compassionate Customer Service Representative in Victoria, BC. This full-time, hands-on role focuses on delivering quality service in emotionally sensitive situations.

As a primary point of contact, you’ll manage a route fostering relationships with veterinary clinics while ensuring pets are handled with care. This role emphasizes accountability, organization, and a calm demeanor in emotionally charged environments. Providing skilled and dignified service is essential to our mission and how we support pet parents.

Key Responsibilities:
• Execute accurate pickups and deliveries of pets
• Interact compassionately with pet parents
• Document and ensure proper transfer of pets
• Follow clinic procedures while maintaining relationships
• Anticipate clinic needs for smooth service

Requirements:
• High school diploma or equivalent is necessary
• Preferred experience in route or customer-focused roles
• Valid driver’s license; clean driving history expected
• Familiarity with mobile CRM technologies
• Physical capability for frequent lifting

Become an integral part of the pet aftercare process with Gateway Services in Victoria.
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📌 Customer Service Representative in Pet Aftercare (British Columbia)
🏢 Gateway Services
📍 British Columbia