Description
Hiring experienced, hardworking and fully flexible Assistant Manager.

***Must have at least QSR Supervisor experience - only qualified candidates will be considered***

*Position Description*

We are seeking a highly motivated Assistant Manager to lead the day-to-day operations of our Tim Hortons location

The successful candidate will have knowledge of the quick service industry and be driven to run a successful operation and achieve Tim Hortons brand standards.

Responsibilities:

Managing the day-to-day operations of the restaurant

Managing labour costs through effective scheduling and floor management

Ensuring product launches and promotions are executed with perfection

Resolving Guest issues and working with the team to deliver excellent Customer Service.

Recruitment & Retention and training new Team Members

Following up with Restaurant Manager, Operations Managers, and/or Restaurant Owner on a continuous basis regarding profitability, Tim Hortons metrics and audit performance.

Ensures that proper staffing levels are maintained

Provides ongoing performance feedback, uses discussion planners when necessary, and conducts regular performance reviews

Sets goals and objectives

Is knowledgeable of relevant employment legislation and ensures that all laws are being followed

Supervises and manages performance of Storefront Employees, Production Employees, and Shift Supervisors to ensure all job duties and behaviors are aligned with store policies and applies progressive discipline where needed

Must be available to respond to operational issues on command. On call

Qualification:

Must have flexible availability including mornings, evenings and weekends





Must have 1+ years of QSR Supervisor Experience

Must have minimum 1 year experience at Tim Hortons

Has experience leading and supervising teams

Demonstrate a passion for guest service and creating exception guest experiences

Has excellent communication skills

Have a passion for coaching and mentoring

Have a drive to improve, problem solve and reach goals

Strong problem-solving, organization and time management skills

Excellent knowledge of Tim Horton’s products and procedures

Action and results orientated

Strong interpersonal skills (motivating, delegation, conflict management, respect for others, listening)

Possess valid Driver’s License and car insurance. Must have this vehicle available to you at all times.

Responsibilities, Essential Functions & Tasks: Customer Service:

Job Type: Full-time

Company Information
Opportunity, flexibility and recent challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

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📌 Assistant Manager (Alberta)
🏢 Ontario Trillium Foundation
📍 Alberta