Respond to customer inquiries via email, phone calls, and SMS/text messages.
Provide clear, timely, and professional responses to customer questions and concerns.
Support customers with order-related questions, payment inquiries, and event-related details.

Order & Account Support
Look up and manage customer orders within the MasCamp™ platform.
Update order statuses accurately, including deposit received, balance pending, in production, and completed.
Review customer payments and identify outstanding balances or payment issues.
Apply credits, adjustments, and notes to customer accounts where required.

Vendor, Section Manager & Band Coordination
Act as a liaison between customers and vendors, section managers, and mas bands.
Forward and manage communication between all relevant parties.
Ensure follow-ups are completed and customer issues are documented and tracked through resolution.

Event & Information Support
Gather and communicate accurate details about upcoming Carnival events.
Assist customers with information related to costume distribution, camp schedules, pickup instructions, and section or band updates.
Help maintain accurate communication as event details evolve.

Content & Newsletter Support
Assist in curating and sending newsletters and customer communications.
Compile updates from vendors, bands, section managers, and internal teams.
Ensure messaging is clear, accurate, and aligned with MasCamp™ standards.

Required Skills & Qualifications




Strong written and verbal communication skills.
Highly organized with robust attention to detail.
Ability to manage multiple conversations and tasks at the same time.
Comfortable working with CRM systems, dashboards, or order management tools.
Strong problem-solving ability with a customer-first mindset.
Ability to remain calm, professional, and responsive during high-volume periods.

Preferred Experience
Previous experience in customer support, operations, or coordination.
Experience with e-commerce platforms such as WooCommerce or similar order systems.
Experience working in event-based, multi-vendor, or fast-paced environments.
Familiarity with email marketing, newsletter tools, or customer communication platforms is an asset.

You will be part of building a system designed to bring structure to a traditionally chaotic Carnival operations environment.

MasCamp™ operates across multiple vendors, bands, and regions, and this role plays a key part in keeping that ecosystem organized, responsive, and scalable.

This is a unique opportunity to work within a platform that is evolving beyond operations into a FinTech-adjacent ecosystem , where payments, vendor coordination, and customer experience all intersect.

Thank you for inquiring about our platform we are working hard to support the Carnival MasBand community.
By using MasCamp.APP or MasCamp.com, you acknowledge that you have read, understood, and agree to be bound by our Terms of Service.

#J-18808-Ljbffr

📌 Customer Operations Support (Ontario)
🏢 MasCamp
📍 Ontario