Transform client experiences with Citi as a Bilingual Customer Service Analyst. Utilize your English and French skills to manage client issues efficiently and enhance overall satisfaction.

In this vital role, you will be responsible for addressing client queries and providing comprehensive support. Your contributions will include client coaching and driving process improvements. This role is key to maintaining compliance and ensuring that all service levels are met.

Key Responsibilities:
• Address and resolve high-profile client queries professionally
• Support and coach team members on escalated issues
• Develop relationships through calls and face-to-face interactions




• Inform clients about critical market issues and resolutions
• Maintain awareness of regulatory requirements affecting clients

Requirements:
• 2-5 years of relevant customer service experience
• Fluency in English and French, both spoken and written
• Proven skills in project management and organizational ability
• Robust accountability and risk management capabilities
• Excellent communication skills for influencing stakeholders

Bring your language skills to enhance client satisfaction at Citi.
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📌 Bilingual Customer Service Analyst (Ontario)
🏢 Citi
📍 Ontario