Join Xello as a Client Experience Specialist on an 18-month contract. Utilize your communication and technical skills to provide unparalleled support from 12pm to 8pm ET, Monday to Friday.

This role focuses on managing client doubts and inquiries through empathetic interactions. With 3+ years of proven experience, you'll navigate complex issues and foster relationships while collaborating with internal teams. Your effectiveness will directly impact client satisfaction and operational efficiency.

Key Responsibilities:
• Deliver exceptional service through phone, email, and chat
• Troubleshoot and creatively resolve client issues promptly
• Collaborate with teams to resolve technical inquiries
• Maintain comprehensive documentation in CRM systems
• Anticipate and address potential client challenges

Requirements:
• 3+ years of experience in client service roles
• Expertise with Salesforce.com or similar CRM tools
• Experience in the SaaS or education sector
• Ability to prioritize tasks effectively
• Robust technical aptitude with exceptional communication skills

Lend your expertise to enhance client interactions and user experiences at Xello!
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📌 Client Experience Specialist - Xello (Ontario)
🏢 Xello
📍 Ontario