Enhance patient support as a Customer Experience Coordinator with Felix, a digital healthcare leader in Canada. This remote position focuses on providing personalized help through chat and email.

In this role, you will play a crucial part in the patient journey, ensuring effective communication and resolution of inquiries. With a primary focus on chat and email interactions, you will utilize your problem-solving skills to enhance the healthcare experience. This position offers a chance to work collaboratively, shape patient care, and contribute to a mission-driven workplace.

Key Responsibilities:
• Provide attentive support through chat and email channels
• Collaborate with pharmacy and logistics partners to aid patients




• Guide patients through onboarding comprehensively
• Analyze AI responses to enhance service quality
• Capture patient insights to improve organizational processes

Requirements:
• Experience in a high-volume customer-facing role
• Familiarity with Intercom Helpdesk or similar platform
• Background in telehealth or digital health is a plus
• Weekend availability from Saturday to Wednesday
• Strong written communication skills

Join Felix and transform patient care through exceptional customer experiences.
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📌 Customer Experience Coordinator at Felix (Ontario)
🏢 Felix
📍 Ontario