Shape enterprise relationships at Schema App, a top SaaS provider in Guelph, Ontario. As an Enterprise Customer Success Manager, you will guide customer journeys and drive retention strategies.

In this strategic role, you will manage a portfolio of complex mid-market and enterprise accounts. Your goal is to deliver Customer Success Plans that align with client objectives and ensure measurable outcomes. By acting as a trusted advisor, you'll facilitate long-term strategies that enhance customer satisfaction and drive revenue growth.

Key Responsibilities:
• Develop engagement strategies for complex customer goals
• Monitor customer health and proactively mitigate risks
• Lead renewal strategies and upsell opportunities




• Present tailored insights during executive business reviews
• Collaborate cross-functionally to enhance customer experiences

Requirements:
• Experience with enterprise customer relationships
• Robust negotiation and commercial acumen
• Ability to deliver compelling presentations to executives
• Knowledge of AI, SEO, and schema markup
• Proven success in managing successful customer journeys

Utilize your expertise to drive growth and success at Schema App.
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📌 Strategic Customer Success Manager Role (Ontario)
🏢 Schema App
📍 Ontario