Shape your career with Cascades as a Customer Fulfillment Specialist in Vaughan. In this hybrid role, you will enhance customer experiences while contributing to a more sustainable future.
Cascades seeks a Customer Fulfillment Specialist with expertise in customer service and order management. You will handle customer inquiries, process orders, and troubleshoot issues while coordinating with teams such as logistics and billing. Your ability to maintain accuracy and track open cases is vital to ensuring timely resolutions.
Key Responsibilities:
• Respond to customer inquiries via phone and email
• Process and update customer orders accurately
• Troubleshoot and resolve customer issues promptly
• Monitor open cases and follow up on requests
• Maintain accurate documentation of interactions
Requirements:
• Experience in customer service or order management
• Robust communication and organizational skills
• Proactive problem-solving abilities
• Attention to detail in order processing
• Familiarity with CRM and order management tools
Bring your customer service skills to Cascades and help elevate the customer experience!
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