Become a pivotal part of SPS as a Customer Service Team Leader. Guide your team to deliver exceptional customer experiences while upholding service excellence.

This role is designed for individuals with a passion for customer satisfaction and team leadership. You will manage complex customer inquiries, provide crucial support to associates, and ensure daily operations run smoothly. Your ability to track performance metrics and identify process improvement opportunities is key to enhancing service delivery.

Key Responsibilities:
• Foster a collaborative and customer-focused workplace
• Resolve escalated customer issues efficiently
• Monitor team performance and provide detailed feedback
• Assist in onboarding and training new employees
• Maintain documentation of customer interactions

Requirements:
• High school diploma or equivalent; degree preferred
• 2-4 years of customer service experience
• Leadership and mentoring experience preferred
• Excellent organizational and problem-solving skills
• Familiarity with CRM systems and Microsoft Office

Drive team success and customer loyalty at SPS.
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📌 SPS Customer Service Team Leader (Ontario)
🏢 Socket.dev
📍 Ontario