Become a vital part of Pacific Smoke International as a Customer Service Expert for B2B clients. This Markham-based role emphasizes efficiency, teamwork, and outstanding communication skills.

As a B2B Customer Service Representative at Pacific Smoke International, you will be instrumental in ensuring a positive client experience. This full-time position requires handling customer inquiries, resolving complaints, and processing orders, all while utilizing our ERP system. Join our culturally aligned team focused on creating safer alternatives to traditional smoking.

Key Responsibilities:
• Manage inbound and outbound customer service requests
• Create and maintain customer accounts effectively
• Identify and resolve client issues responsibly
• Process product orders, returns,



and warranty claims
• Collaborate with various departments for improved outcomes

Requirements:
• Customer service experience of 1-2 years is ideal
• Strong communication skills in English and French preferred
• Post-secondary education is advantageous
• Previous experience in distribution using ERP systems
• Ability to thrive in a quick-paced environment

Leverage your skills and proactive problem-solving ability in a rewarding role focused on delivering high-quality service at Pacific Smoke International.
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📌 Customer Service Expert forB Clients (Ontario)
🏢 Pacific Smoke International
📍 Ontario