Drive impactful member support at Vancity as a Member Experience Officer in North Vancouver. This full time position combines in-branch, phone, and digital service delivery.

As a key representative for our members, you will facilitate high-quality service through diverse channels. Your role encompasses guiding members with their banking needs and digital tools while fostering confidence in financial decision-making. Ideal candidates are service-oriented and digitally savvy.

Key Responsibilities:
• Ensure culturally respectful service aligned with local values
• Perform accurate member transactions in various settings
• Educate members about Vancity’s digital offerings
• Collect member information to improve service quality
• Assist with financial account management activities

Requirements:
• High School Diploma with preferred post-secondary credentials
• 1-2 years in a customer service financial role
• Experience in cash handling and transactions
• Strong customer relationship development abilities
• Proficient in navigating digital platforms

Contribute to Vancity’s mission by enhancing member experiences with your service and support expertise.
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📌 Vancity Member Experience Officer Role (British Columbia)
🏢 Vancouver City Savings Credit Union
📍 British Columbia