Join RBC as an Operations Associate in Toronto, supporting a agile team with multiple daily tasks using systems like ServiceLink and Workflow. This full-time role demands strong customer service and attention to detail to meet Service Level Agreements.

In this position, you will assist a team of 8 individuals, processing a variety of daily requests. Your responsibilities will include Telephony support and maintaining balanced workloads across the team. You must be prepared to manage fluctuating work volumes, especially during peak seasons including RRSP.

Key Responsibilities:
• Print and distribute cheques for various business lines
• Process courier cheques to multiple departments
• Cross-train to prioritize work efficiently




• Assist with requests in Vitria/Workflow and ServiceLink
• Manage Telephony support to branches as needed

Requirements:
• High school diploma or equivalent
• Experience handling multiple tasks effectively
• Customer service orientation with Client First mindset
• Ability to work overtime during peak volumes
• Strong attention to detail for accurate processing

Utilize your operational skills and customer service expertise at RBC in this integral role.
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📌 Operations Associate at RBC Toronto (Ontario)
🏢 RBC
📍 Ontario