Job Category : .Technical Support and Client Experience
Requisition Number : TECHN002789
Posted : August 5, 2026
Full-Time
In office
Locations Showing 1 location
Sherbrooke, QC J1J2Z3, CAN
Description Location: Sherbrooke office
Here’s what we do and why we do it
We simplify business IT with cloud technology so clients can focus on what matters-making people's lives better. Learn more : www.sherweb.com/about/.
Here’s how you will contribute to the success of the company
Assist and provide technical support by phone, email or chat.
Analyze and resolve technical issues related to our products and services.
Lead customers through service configurations.
Provide a very high customer service level.
Deliver and follow up on problem resolutions and customer satisfaction.
Proactively and comprehensively document customer issues in ticketing systems.
Collaborate as a technical resource and share knowledge with others.
Resolve technical issuesfor customers:identify the causes, support the client remotely, findand carry outsolutions.
Confront new technical issues every single day and be the contact person to solve them.
Carry out all other related tasks per the job’s evolution and departmental needs.
Here’s what you need to have and master to get the job
Highschool diploma, with a solid interest in IT;
College diplomain computer science (an asset);
Experience in customer service;
Bilingual: French and English (spoken and written) essential
Basic knowledge of Windows applications;
Ability to vulgarize technical concepts;
Advantages of working at Sherweb
Sherweb is, above all,



an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you
A friendly and diverse work culture with inclusion and equality at the heart of our actions
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
Base salary between $ 37,000 and $52,900 per year
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund options
A monthly home internet allowance
Considerable growth opportunities
A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
Last but not least: "Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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📌 Technical Advisor II (Quebec City)
🏢 Sherweb
📍 Quebec City