Elevate your technical support skills as a Technical Advisor II at Sherweb in Sherbrooke, QC, providing exceptional assistance to clients via phone, email, and chat. Dive into cloud technology and enhance customer satisfaction every day.

In this full time, on-site role, you will deliver key technical support to clients while resolving issues and leading service configurations. Your bilingual capabilities in French and English will be essential for effective communication with our diverse clientele. Collaborating with peers as a technical resource will help you gain invaluable experience and grow within the tech industry.

Key Responsibilities:
• Provide technical assistance via phone, email, and chat
• Analyze and resolve customer technical issues




• Guide customers through service configurations
• Document all customer interactions in ticketing systems
• Collaborate with team members to tackle complex issues

Requirements:
• High school diploma with interest in IT
• Customer service experience is essential
• Bilingual English and French, both written and spoken
• Basic knowledge of Windows applications
• Ability to explain technical concepts clearly

Utilize your IT skills and customer service experience to make a difference at Sherweb in Sherbrooke.
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📌 Customer-Focused Technical Advisor Sherbrooke (Quebec City)
🏢 Sherweb
📍 Quebec City