Excel as a Claims Team Leader with Definity, working in a flexible hybrid setting to develop team excellence. Your leadership will be pivotal in delivering exceptional customer service and operational success.

This leadership position is designed for seasoned claims professionals eager to mentor and elevate a team of Claims Contact Advisors. You will focus on driving improvements in service levels, data quality, and customer satisfaction. Solid communication and analytical skills are essential for success in this role.

Key Responsibilities:
• Train and coach team members on claims processes
• Analyze KPIs to find areas for improvement
• Engage with customers to resolve issues effectively
• Encourage vendor usage through training and best practices
• Work collaboratively across departments for streamlined operations

Requirements:
• 2-3 years of claims or contact center experience
• Solid background in personal and commercial claims
• Proven leadership capabilities
• Strong organizational and negotiation skills
• Expertise in claims systems and analytics

Step into a transformative role in claims leadership with Definity.
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📌 Definity Claims Contact Advisor Leader (Quebec City)
🏢 Kibbi Technologies
📍 Quebec City