Elevate customer experiences as a hybrid Customer Care Advisor with Scotiabank in Ottawa. Engage with clients over the phone, offering personalized and valuable banking solutions.

Scotiabank's Customer Contact Centre team is looking for a dedicated advisor to provide top-notch service in a hybrid role. You will assist Canadian Banking customers by responding to inquiries, troubleshooting issues, and delivering tailored advice. This role allows you to develop your customer service expertise in an inclusive, award-winning environment.

Key Responsibilities:
• Lead customer interactions through inbound phone calls
• Identify and fulfill customer banking needs effectively
• Provide tailored solutions using product knowledge




• Resolve complaints and guide customers on troubleshooting
• Multitask across multiple internal systems efficiently

Requirements:
• Passion for customer service, with relevant experience
• Ability to connect personally with customers by phone
• High school diploma or recognized equivalent
• Robust multitasking and computer skills
• Self-directed approach to problem-solving

Become a vital member of the Scotiabank team, enhancing customer satisfaction and brand loyalty.
#J-18808-Ljbffr

📌 Hybrid Customer Care Advisor at Scotiabank (Quebec City)
🏢 Scotiabank
📍 Quebec City