At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

Primary Objective
The primary objective of the Infrastructure System Operator is to execute and monitor the running of all regularly scheduled processes for CI Global Asset Management’s key business systems. Infrastructure System Computer Operators are also responsible for monitoring and ensuring the completion of the daily backups and all overnight tasks. Additionally, the Infrastructure System Operator is required to help various testing teams to perform a variety of tests.

What You Will Do

Support of the company’s production online and batch processing systems and associated scheduling tooling, across all LOBs – CISS, IWMS, Assante, DART/CRAS, IMS, CIIS, PARIO.

Support of all hub room facilities management (UPS/HVAC) across all locations

Responsible for managing system operations alerts and associated actions for production systems (NOC).

Set up, execute and monitor the running of all production processes

Execute and monitor specially scheduled production processes as instructed

Provide operational support for the jobs, escalating errors and issues as required

Monitor designated production processes running outside of the job scheduler: CMOD, SFTP, PDF delivery (replaces Print and deliver reports and letter output from jobs)

Manage the delivery of all output from processes, including the scripting of delivery of electronic output

Escalate errors and issues as per documented processes

Complete, sign and upload appropriate checklists for tasks

Communicate status via shift reports and upon request

Manage storage, delivery and inventory of backup tapes when delivered from Iron Mountain.

Ensure all requests sent to Sysops are responded to promptly

Review setup of all test cycles for quality purposes

Execute and monitor the running of all test cycles





Contribute to the overall functioning of the team

Assist in the training of other team members

Attend project meetings and provide sysops support and expertise as assigned

Maintain department documentation on SharePoint site, including Computer Operator Implementation Forms, policies, procedures and process calendar.

WHAT YOU WILL BRING

3-5 years in a System Operations

3 - 5 years Network Operations Center (NOC)

4-6 years IT Facilities management

Advanced knowledge of Service Now

Advanced knowledge and experience of Unix operating system, including scripting

Advanced knowledge and experience with CA AutoSys scheduling tool or equivalent

Experience in managing a NOC or centralized operations, including tooling

Ability to write procedure documents and verbally instruct other staff

Prior experience with information technology in a financial institution preferred.

Ability to work shifts

Education/Training

Bachelor’s degree within a business, computer science or equivalent experience

Knowledge, Skills, And Abilities

Ability to follow written and verbal instructions

Ability to write procedure documents and verbally instruct other staff

Detail-oriented, highly accurate and very organized

Proficient problem-solving skills

Knowledge of the investment services industry

Ability to complete tasks efficiently and accurately, within set deadlines.

Knowledge of ITSM tooling

Ability to work with a team and train other team members

Ability to provide input to team procedures and policies

Working Conditions

Office environment.

Shift work : days, afternoons and nights.

Senior personnel provide on-call support outside of regular shift hours to team





Overtime on weekends and holidays as required: production work plus IT projects.

Occasional exposure to loud noise and fluctuating temperature

May require light lifting

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success
We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

What We Offer

Modern HQ location within walking distance from Union Station

Training Reimbursement

Paid Professional Designations

Employee Savings Plan (ESP)

Corporate Discount Program

Enhanced group benefits

Parental Leave Top–up program

Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and do not meet all the qualification requirements, we encourage you to investigate the prospect further.

CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at [email protected], or call (phone hidden) ext. 4747.

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📌 Infrastructure System Operator (Ontario)
🏢 CI Financial
📍 Ontario