Drive customer success for high-value clients as a Bilingual Senior Customer Success Manager at Hootsuite. This contract role focuses on leveraging expertise in Hootsuite’s products and social media strategies.

As a critical member of the Customer Success team, you'll work intimately with Fortune 1000 businesses to enhance their social media effectiveness. Your role emphasizes relationship management, strategic onboarding, and the development of tailored success plans. Utilize your knowledge of industry trends and best practices to engage clients and ensure they maximize their product adoption and business outcomes.

Key Responsibilities:
• Manage daily relationships with high-value customers
• Build influential links with executive sponsors and end users




• Guide onboarding and conduct success reviews
• Monitor account health and adoption strategies
• Collaborate with Account Managers on growth strategies

Requirements:
• Significant experience in account management, preferably SaaS
• In-depth knowledge of social media marketing
• Robust tech-savvy and problem-solving skills
• Excellent communication and collaboration abilities
• Proven track record in achieving success metrics

Utilize your customer success expertise to empower clients at Hootsuite, enhancing their social media strategies.
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📌 Bilingual Senior Customer Success Manager Hootsuite (Alberta)
🏢 Hootsuite
📍 Alberta