Job Purpose
Please note this is a sterile IV compounding facility that is closed to the public. The duties will vary from that of a retail pharmacy clerk / assistant. Reporting to the Pharmacy Manager and Operations Manager and working collaboratively with pharmacists, technicians and assistants, the primary focus of the Pharmacy Clerk / Assistant at this facility is to input equipment / supply orders, manage the equipment / supplies required for medical infusions, communicate with patients regarding their orders, set up delivery runs, and biomedical reprocessing. Provide clerical support to other pharmacy staff to ensure timely and courteous customer / patient service.

Principal Responsibilities
Customer Service

Maintain a neat and organized workspace

Accurately enter supply orders into Business Vision

Make supply kits required for medical infusion therapy

Accurately enter orders into the delivery portal

Organize and prepare orders for delivery runs to meet deadlines

Biomedical reprocessing of equipment (infusion pumps, IV poles, etc)

Answers phone calls to provide information to the customers and direct to the appropriate staff member if applicable

Complete merchandising tasks as directed. Maintains efficient flow of merchandise from stock room to kitting area

Support putting away of medical supply skids / orders

Merchandise and maintains designated areas (i.e. shelf allocations, face up, singing, tagging etc)

Maintain standards of housekeeping

Advises appropriate person about stock outs/shortages

Performs stock counts and orders for designated areas

Attend training course as deemed necessary or beneficial





Ensure loss prevention systems and procedures are performed according to guidelines

Maintains proper security of equipment and supplies

Comply with all health and safety regulations

Position Title
Pharmacy Clerk / Assistant

Reports To
Pharmacy Manager

Department
Operations

Date
August 26, 2026

Knowledge, Skills And Experience

Post Secondary education required

Solid computer skills

Well organized, detail orientated and ability to record keep

Good communication skills both written and verbal

Ability to work independently but also to function as a part of a team

Context And Environment
Must be able to perform in a fast paced and changing environment that requires a balance of teamwork and meeting store and customer expectations. Focus is on customer needs and procedural accordance. Providing assistance to the Pharmacy team to ensure that the needs or issues of the customers are met and resolved in a timely and professional manner. Must be able to work flexible shifts which may include nights and weekends. This job requires a high degree of accuracy and confidentiality. Customer satisfaction must be high ensuring that customer order processes are efficient and meeting company standards. Ability to lift 50lbs and act as the frontline company representative to ensure the vision created by management is carried out in relation to the specific job. Please note that minimum availability required for this job are weekends and 2 evenings per week.

Internal Communications

Direct contact with Pharmacy Manager, Pharmacists and all Pharmacy Team Members

Front Store Manager, Assistant Front Store Manager, and all Front Store Staff

External Communications

Customers, nursing staff, Ontario Health at Home

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📌 Pharmacy Clerk / Pharmacy Assistant (Ontario)
🏢 Rexall Pharmacy Group
📍 Ontario