Transform IT services at Sentinel Dock & Door as a Senior Desktop Support Lead in Oakville, Ontario. You will oversee IT operations, ensuring efficient support across our Toronto and Quebec locations while providing hands-on leadership.

This pivotal role seeks a seasoned skilled with robust troubleshooting skills who can guide a team and tackle complex technical challenges. You will manage endpoint security and maintain service excellence through strong stakeholder relationships.

Key Responsibilities:
• Coordinate daily support and ensure top-tier service quality
• Mentor IT support staff and manage escalations
• Maintain accurate asset inventory and compliance with standards
• Communicate technical issues clearly to business leaders
• Lead the delivery of IT projects and upgrades

Requirements:
• Bachelor's in IT, Computer Science, or equivalent
• 5-7 years of relevant IT support experience
• Proven track record of leading technical projects
• Proficient in Microsoft Intune and Group Policy
• Strong knowledge of networking fundamentals

Utilize your leadership and technical skills to enhance user satisfaction at Sentinel Dock & Door.
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📌 Senior Desktop Support Lead at Sentinel Dock & Door (Ontario)
🏢 Sentinel Dock
📍 Ontario