Step into the role of Technical Support Specialist at Sectigo, where you will support industry leaders with their digital security needs. This full time role operates from our Ottawa office.

As a Technical Support Specialist, you will offer vital support to Sectigo’s diverse clientele, helping them navigate technical challenges swiftly and effectively. Through structured troubleshooting and exceptional communication, you will reinforce Sectigo’s reputation as a leader in the certificate lifecycle management space. Your capacity for collaboration and knowledge sharing will contribute to ongoing team success.

Key Responsibilities:
• Handle inbound technical requests via phone, email, and chat
• Diagnose and resolve common technical issues efficiently




• Update customers on the status of their cases
• Collaborate effectively with internal teams and escalate when needed
• Document resolved issues for future reference

Requirements:
• Bachelor’s degree or equivalent technical experience
• At least 1 year in a technical support or IT role
• Solid knowledge of network administration
• Experience with service desk tools
• Excellent communication in English

Bring your technical acumen and customer service skills to Sectigo as you contribute to a global mission.
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📌 Join Sectigo as a Technical Support Expert (Quebec City)
🏢 JSI
📍 Quebec City