Become a vital member of the Canadian Contact Center as a Bilingual Customer Service Agent, providing top-tier service in both French and English. This hybrid role allows you to work in-office Tuesday through Thursday while enjoying remote flexibility.

In this bilingual position, you'll be responsible for delivering exceptional customer service to policyholders while managing high volumes of inquiries. Your empathy and emotional intelligence will help you build lasting relationships with customers and colleagues. Familiarity with advanced technology is essential for maintaining accurate documentation and resolving issues effectively.

Key Responsibilities:
• Provide customer service via calls, email, and chat




• Analyze inquiries and deliver proactive solutions
• Document interactions using advanced software
• Build trust through empathy and emotional intelligence
• Collaborate with departments to resolve complex issues

Requirements:
• Bilingual in French and English
• Experience in quick-paced customer service
• Call center experience preferred
• Strong technical skills
• Ability to navigate multiple systems

Elevate your career with top-notch customer service skills at Canadian Contact Center.
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📌 Bilingual Customer Service Agent Hybrid (Manitoba)
🏢 Manulife Financial
📍 Manitoba