Leadership of Self and Others

Coaches and develops team members, providing day to day direction and guidance, including performance management and training and development

May participate in the development of goals and objectives in alignment with the strategic plan

Provides guidance to team members in the interpretation and application of policies, practices, and procedures

May be responsible for goal setting, performance management, and training and development

Service Delivery

Responds to escalated service queries and gauges customer/guest needs and service satisfaction levels

Applies operational knowledge in key areas to oversee the allocation of team assignments to achieve work unit objectives or objectives for a small size store(s)

Relationships

Develops working relationships with peer-level contacts across multiple departments, stores, and/or the CRS

Exchanges/records/reports routine and potentially non-routine information and responds to routine and potentially non-routine inquiries and issues

May communicate requirements, evaluate service, and administer routine and potentially non-routine transactions with vendors/suppliers within existing external contracts

Problem Solving

Resolves well-defined and routine and potentially non-routine issues outside of established procedures and refers issues, which may include recommendations, to higher levels for resolution

Applies analytical techniques to identify issues and determine courses of action





Continuous Improvement / Innovation

Identifies opportunities to initiate operational changes within a small department or small size store(s)

Participate in the development of products and services to improve profit and increase customer satisfaction

Decision Making

Provides input or recommendations to job processes, procedures, and operational direction for the department or store location(s)

Participates in and may prepare the annual budget for the department or store location(s), including the achievement of budgeted goals

May make recommendations and/or support internal pricing, promotion and product policies

Risk Management

Responds to risks in accordance with established guidelines/procedures/ practices

Identifies and may notify higher levels of potential risks; obtains assistance from available resources as required

Risks associated with service delivery issues of moderate risk are contained with checks/balances

Requires reactive and proactive risk management

Scope of Knowledge, Work & Experience

Provides oversight/supervision to a support services and/or technical team of a more complex, specialized area, a small operational department or a small sized store(s)

For a small department or store(s)

Typically requires a minimum of a High School Education and 1-3 years of experience in a retail workplace with some supervisory or lead experience

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📌 Full Time Bake-Off/Deli Manager - Southland Co-operative Ltd @Assiniboia Food Store, SK (Saskatchewan)
🏢 Southland Co-operative
📍 Saskatchewan