Embrace the role of Guest Service Agent at Germain Hotels, where your attentiveness shapes unforgettable guest experiences. Your creativity and dedication will thrive as you greet and inform our guests upon arrival.

This position emphasizes proactive guest assistance, managing check-in/out procedures, and addressing concerns gracefully. Collaborate with other teams to provide personalized service while maintaining a smooth operational flow. Experience in the hospitality field will enhance your efforts in this dynamic role.

Key Responsibilities:
• Oversee the check-in and check-out process
• Address guest requests with care and efficiency
• Resolve issues while prioritizing guest satisfaction
• Facilitate communication across hotel departments
• Ensure seamless internal operations for all guests

Requirements:
• Hospitality diploma is an asset
• Solid verbal and written communication
• Commitment to customer service excellence
• Ability to handle difficult situations calmly
• Familiarity with computer systems; OPERA PMS beneficial

Bring your passion for service excellence to Germain Hotels and make a difference.
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📌 Customer-Focused Guest Service Agent (Quebec City)
🏢 Germain Hotels group
📍 Quebec City