Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Provide direction, guidance, and instruction to all store associates as required
Ensure store conditions are consistently upheld to established standards
Assist in ensuring staffing levels adequately meet business needs, only when requested
Be the sales and customer service leader/role model in the absence of SM/ASM
Greet and assist customers in a way that models exemplary conduct to other staff
Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
Achieving sales target and store-level KPI’s
Ensuring employees on shift are actively pursuing sales goals
Oversee and assist in inventory management and be accountable for the inventory processes on shift
Requirements Must have valid CannSell to work in a retail cannabis store.
Must have or be able to successfully complete a Police Background Check.
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
A valid First Aid certification is considered an asset
Excellent time management and prioritizing skills required




Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A qualified, responsive, and positive work attitude is essential
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays and weekends and different location.
Core Competencies Demonstrates strong leadership in retail operations, with a focus on sales achievement, customer service excellence, and compliance with health and safety regulations. Proficient in training and motivating staff while ensuring adherence to company policies and standards.
Highest-signal resume keywords CannSell Certification
Sales Target Achievement
Customer Service Orientation
Team Leadership
Inventory Management
Hard Skills Retail Operations
Sales Management
Inventory Processes
Basic Office Administration
Health and Safety Compliance
Soft Skills Time Management
Effective Communication
Teamwork
Diplomacy
Problem Solving
Certifications & Qualifications CannSell Certification
First Aid Certification
Industry Keywords Retail Industry
Cannabis Industry
Customer Service
KPI Management
Personnel Management
Tools & Technologies Microsoft Office Suite

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📌 Retail Shift Leader (Quebec City)
🏢 Jobtailor
📍 Quebec City