Euna Solutions is seeking a Senior Customer Success Manager to elevate B2B SaaS customer outcomes in the public sector. Drive client success and optimize product value from a hybrid work model.

In this strategic role, you will report to the Customer Success Manager and be pivotal for leading customer initiatives. Your focus will include developing success plans, conducting regular check-ins, and fostering robust relationships with key stakeholders. Collaborating with cross-functional teams, you’ll ensure our customers achieve their objectives while mentoring CSM team members.

Key Responsibilities:
• Develop deep understanding of our B2B SaaS product
• Provide consultative leadership during customer meetings




• Build relationships to deliver individual and organizational goals
• Design customer success plans to maximize product value
• Conduct check-ins and monitor customer health indicators

Requirements:
• Bachelor's degree in related field
• 5+ years in customer success or support
• Experience with public sector B2B customers
• Proficiency in Salesforce and project management
• Skilled in technical software demonstrations

Lead customer success initiatives and deliver exceptional results with Euna Solutions.
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📌 Senior Customer Success Manager at Euna Solutions (Ontario)
🏢 Eunasolutions
📍 Ontario